Gather detailed customer data to create risk profiles and segment clients for targeted insurance products such as life, health, property, or auto.

Automate Know Your Customer (KYC) and Anti-Money Laundering (AML) checks to ensure compliance with industry regulations during onboarding.

Streamline policy issuance, including document collection, underwriting, and policy approval, to ensure an efficient process and compliance with internal guidelines.

Automate underwriting processes based on CRM data inputs, including client risk factors, health data, and property conditions, using predefined underwriting rules.

Integrate with actuarial models to assess customer risk and calculate premiums based on criteria such as mortality, morbidity, or loss probability.

Facilitate collaboration between sales and underwriting teams, ensuring transparency and efficiency during the assessment and pricing process.

Track the lifecycle of insurance policies, from issuance and endorsements to amendments and renewals, ensuring accurate data management.

Trigger automated renewal reminders for clients, allowing timely renewals and reducing the risk of lapses.

Track premium payment history, setting up alerts for missed payments, and triggering communications to reduce churn and policy cancellations.

Manage the First Notice of Loss (FNOL) through CRM, ensuring timely data capture and assessment of the loss event.

Automate claims workflows, including damage assessment, investigation, and validation, to expedite claims processing.

Integrate CRM with fraud detection tools to identify potential fraudulent claims by analyzing historical data, claimant behavior, and anomaly detection.

Offer integrated support across channels, including phone, email, chatbot, and in-branch support, ensuring consistent service for inquiries and claims.

Track SLA compliance to ensure prompt response to service requests, and improve metrics such as first-call resolution (FCR) and average response time.

Manage customer complaints and disputes within CRM, ensuring proper escalation, tracking resolution timelines, and compliance with consumer protection regulations.

Monitor agent productivity metrics such as policy conversion rates, premium volume, and cross-sell success, providing data-driven insights into agent performance.

Track agent licensing requirements, ensuring compliance with regulatory mandates and timely renewals of certifications.

Automate commission calculations based on sales metrics, ensuring transparency in payouts and minimizing errors in compensation.

Track and score leads for various insurance products, using metrics like lead quality, conversion probability, and channel effectiveness to optimize sales efforts.

Automate and track marketing campaigns targeting different client segments for cross-sell and upsell opportunities, using CRM-driven data for personalization.

Track the performance of multiple sales channels, including direct sales, digital, broker, and tied agents, assessing metrics like acquisition cost and channel profitability.

Use CRM to gather feedback through NPS (Net Promoter Score) surveys, measuring customer satisfaction at critical touchpoints.

Identify policies at risk of lapse using predictive analytics, and trigger outreach campaigns to retain customers and secure renewals.

Track metrics such as renewal rate, churn rate, and lifetime value (LTV) to evaluate the effectiveness of retention strategies and identify at-risk policyholders.

Gather and analyze customer feedback for product development, identifying coverage gaps or product enhancements based on CRM insights.

Use CRM-integrated analytics to adjust pricing based on real-time factors such as claims trends, regional risks, and customer demographics.

Segment clients based on risk levels, allowing tailored product offerings and pricing adjustments based on individual risk profiles.

Track client consent for data usage to comply with data privacy regulations such as GDPR and CCPA.

Automate regulatory reporting for entities such as the NAIC (National Association of Insurance Commissioners) or state insurance departments.

Integrate AML checks within CRM workflows to monitor high-risk clients and transactions, ensuring compliance with financial regulations.

Use CRM data to assess CLV, segmenting customers by profitability and identifying opportunities for targeted engagement.

Track the loss ratio (claims paid as a percentage of premiums earned) to monitor the profitability of underwriting activities.

Generate reports to evaluate the performance of insurance products, analyzing metrics such as penetration rate, average premium, and claims frequency.

Integrate CRM with policy administration, underwriting, and claims management systems to centralize data and improve operational efficiency.

Integrate CRM with external data sources like credit bureaus, telematics, and health data providers to support underwriting and claims decisions.

Use CRM to manage and automate data sharing for compliance reporting to regulatory authorities, ensuring consistent and timely submissions.

Integrate CRM data with predictive analytics tools to assign a fraud risk score to incoming claims based on red flags or historical patterns.

Manage claims flagged for investigation, tracking steps taken, investigator assignments, and outcomes to ensure transparency and compliance.

Monitor customer behavior patterns and claims trends to generate alerts for early detection of potentially fraudulent activities.

Use CRM to identify clients likely to renew or cancel policies, focusing on behavioral data and satisfaction metrics.

Automate personalized renewal campaigns, offering incentives for early renewals or cross-selling additional coverage options.

Track and analyze renewal rates across different products and client segments, using insights to improve retention strategies.

Track policies ceded to reinsurers, managing data such as ceded premiums, reinsurer relationships, and loss sharing agreements.

Use CRM to track reinsurance treaties, including proportional, non-proportional, and facultative reinsurance, ensuring timely renewals and compliance.

Manage claims cessions to reinsurers, tracking claims eligible for reinsurance recovery and ensuring compliance with treaty terms.

During catastrophic events, identify impacted policyholders using CRM data, ensuring efficient communication and claims response.

Set up expedited claim workflows to handle high volumes of claims after natural disasters, ensuring timely and effective processing.

Track resource allocation during a catastrophe response, including on-ground assessors, call center representatives, and external partners.