Track end-to-end patient experience, from initial inquiry to post-discharge care.

Streamline inbound and outbound referrals from other healthcare providers, ensuring compliance with referral pathways.

Monitor patient transitions between primary, secondary, and tertiary care providers, ensuring continuity and reducing patient drop-offs.

Centralize communication between healthcare teams for multidisciplinary treatment plans.

Monitor patient activation scores and engagement levels across different channels, including appointments, online portals, and support services.

Utilize predictive analytics to allocate resources efficiently, minimizing patient wait times and maximizing operational capacity.

Capture patient satisfaction scores (e.g., HCAHPS - Hospital Consumer Assessment of Healthcare Providers and Systems) and close the feedback loop to improve patient experience.

Automate outreach and communication for patients with chronic conditions based on CRM workflows and predefined criteria.

Ensure secure and compliant communication with patients, maintaining PHI (Protected Health Information) confidentiality in CRM interactions.

Track and manage patient consent to comply with regulations around data sharing and use.

Automate data collection and reporting to regulatory bodies such as The Joint Commission or CMS (Centers for Medicare & Medicaid Services).

Maintain up-to-date payer contract details and automate payer interaction workflows, such as prior authorizations.

Use CRM integrations with practice management systems (PMS) and billing software to track claims status and manage denials effectively.

Automate and optimize patient billing queries, payment plans, and financial responsibility communications to improve payment collection rates.

Create targeted health awareness campaigns, using segmentation data to reach different demographic groups.

Engage specific patient cohorts for preventative care campaigns and vaccination drives.

Measure acquisition KPIs such as Cost per Patient Acquisition (CPA) and campaign effectiveness based on CRM marketing insights.

Real-time monitoring of clinical efficiency KPIs, such as average length of stay (ALOS), readmission rates, and staff utilization.

Use CRM data to analyze patterns in patient churn and improve loyalty through targeted interventions.

Advanced segmentation for targeted patient outreach, focusing on demographics, clinical needs, or appointment history.

Track critical quality metrics such as 30-day readmission rate, Patient Safety Indicators (PSIs), and adherence to clinical pathways.

Use CRM to integrate data from Remote Patient Monitoring (RPM) devices, offering insights into chronic care management.

Aggregate provider performance data, including RVUs (Relative Value Units), treatment outcomes, and patient feedback, to drive improvements.

Ensure seamless integration with Electronic Health Records (EHR) and Electronic Medical Records (EMR) systems, providing a unified patient data view.

Utilize CRM as part of Health Level 7 (HL7) and FHIR (Fast Healthcare Interoperability Resources) standards to facilitate secure data exchange across systems.

Automate patient result notifications and follow-up actions based on integration with LIS (Laboratory Information Systems) and RIS (Radiology Information Systems).

Track interactions with referring physicians, measure engagement, and analyze referral patterns for optimization.

Manage provider contracts, credentialing, and licensing information in a CRM to ensure compliance and track renewals.

Generate insights on resource allocation, patient flow, and departmental efficiency through customizable CRM dashboards.

Automate reporting for regulatory purposes, including MACRA (Medicare Access and CHIP Reauthorization Act) compliance and MIPS (Merit-based Incentive Payment System) submissions.

Set up automated alerts based on critical patient data, ensuring prompt follow-up for abnormal clinical results.