Manage end-to-end client onboarding workflows, from document submission and verification to account creation, ensuring adherence to regulatory compliance.

Track client identification and verification processes, including Enhanced Due Diligence (EDD) for high-risk clients, ensuring compliance with KYC and AML regulations.

Aggregate client data from multiple systems, including public filings, market data providers, and custody relationships, to create a comprehensive client profile.

Monitor deal flow through CRM-driven pipelines, tracking the lifecycle from lead identification to deal closure, with a focus on M&A, debt, and equity offerings.

Track deal conversion rate, pitch success ratio, and average deal size to optimize deal management performance.

Maintain an audit trail of all client meetings, calls, and engagements to track progress and improve relationship management.

Coordinate between fixed income, derivatives, loan syndications, and equities teams to structure complex financial products tailored to client needs.

Integrate CRM with risk management systems to streamline credit assessments for large-scale corporate loans and ensure limit adherence.

Track investor participation in syndicated loans or bond issuances, managing participant engagement and commitments through CRM tools.

Segment corporate clients based on metrics such as total wallet share, profitability, and relationship tenure to prioritize outreach.

Utilize CRM to generate account plans that include target products, revenue objectives, and relationship mapping with key stakeholders.

Leverage CRM data to identify cross-sell and upsell opportunities for products such as cash management, hedging solutions, and trade finance.

Ensure client interactions and product offerings are compliant with regulatory requirements such as MiFID II transparency rules and Dodd-Frank Act provisions.

Track transactions and trade activities for potential regulatory breaches or market abuse, with audit trails maintained in CRM.

Automate AML checks and FATCA (Foreign Account Tax Compliance Act) reporting to regulatory bodies, ensuring compliance with international regulations.

Track revenue contribution by client, product, and geography, leveraging CRM data to optimize resource allocation and pricing strategies.

Use historical CRM data for revenue forecasting, factoring in pipeline metrics such as expected close date, deal size, and probability of success.

Monitor and track fees associated with M&A advisory, underwriting, and syndication services to assess profitability and fee collection.

Manage the entire syndicated loan lifecycle, from mandate issuance to investor allocation, tracking each participant’s contribution.

Track debt issuances, including book-building, pricing, and allocation through CRM workflows, ensuring seamless communication with investors.

Coordinate documentation processes with legal, compliance, and credit teams, ensuring adherence to the timeline and regulatory requirements.

Maintain detailed investor profiles, capturing investment preferences, historical participation, and risk tolerance for better syndication and bond issuance.

Track investor interactions during roadshows, capturing feedback and adjusting pitches accordingly to enhance deal outcomes.

Monitor exposure to counterparties through CRM-integrated systems, ensuring risk mitigation strategies are adhered to.

Integrate CRM with market data providers like Bloomberg and Thomson Reuters for real-time insights into market trends and client-specific data.

Connect CRM to trading desks and core banking systems to ensure seamless information flow and accurate client data.

Utilize APIs to connect with regulatory reporting tools, ensuring efficient data flow for EMIR and SFTR compliance.

Track each client's share of wallet compared to their total financial services spent, identifying gaps and opportunities for growth.

Use CRM analytics to identify patterns and optimize the deal pipeline, with metrics like win rate, average deal cycle, and reasons for lost deals.

Assess relationship health using metrics such as client interaction frequency, response times, and service satisfaction to proactively address client issues.

Track the performance of Relationship Managers (RMs) based on meeting frequency, deal origination, and cross-sell success rates.

Link CRM data to RM incentive schemes based on metrics like revenue growth, wallet penetration, and client satisfaction scores.

Use CRM to assess the accuracy of RM forecasts, identify bottlenecks, and ensure alignment with revenue targets.

Track sales opportunities for treasury services, including cash management, liquidity solutions, and FX risk management.

Manage corporate client liquidity requirements by tracking cash flow forecasts and ensuring alignment with available treasury solutions.

Track and manage client deposit products, including sweep account arrangements, ensuring profitability and utilization optimization.

Track SLA compliance for client service requests, ensuring timely response and issue resolution in accordance with client agreements.

Automate tracking of client inquiries, categorizing them by urgency and type to ensure efficient allocation and handling.

Log, track, and resolve incidents, maintaining an audit trail for compliance and service improvement purposes.