Automate the onboarding process for business clients, capturing entity information, collecting required documents, and ensuring a smooth client journey.

Manage comprehensive KYC checks for businesses, including Ultimate Beneficial Ownership (UBO) verification, AML compliance, and sanctions screening.

Implement CDD processes to assess the risk level associated with each corporate client and adjust onboarding procedures accordingly.

Consolidate information on all client accounts, loan exposures, and interactions to provide a unified view for relationship managers.

Manage client groups by tracking parent-subsidiary relationships and other affiliate entities for effective cross-selling and risk management.

Track client wallet share metrics to determine gaps in the client's product usage compared to potential, enabling more strategic cross-sell efforts.

Manage the end-to-end loan origination process, from application and document collection to underwriting and approval, ensuring compliance with credit policies.

Integrate CRM with risk assessment tools to score corporate borrowers based on financial ratios, historical performance, and market data.

Track and manage loan applications at each stage of the process, including approvals, pending stages, and disbursements, optimizing the loan origination workflow.

Track compliance with financial covenants and conditions outlined in the loan agreement, ensuring timely communication and follow-ups for covenant breaches.

Manage loan maturity schedules and interest rate repricing events, enabling proactive outreach and discussions with clients regarding refinancing options.

Use CRM to analyze total client exposure across multiple credit products, including term loans, working capital, and revolving credit facilities.

Manage the sale of cash management services, such as payments, collections, sweep accounts, and foreign exchange solutions.

Work closely with clients to develop tailored cash flow management solutions, utilizing CRM data to model cash flow projections and identify liquidity needs.

Track metrics such as average balance, fee revenue, and treasury product utilization to understand client engagement and identify opportunities for additional sales.

Manage trade finance products such as letters of credit (LCs), guarantees, and export financing solutions, tracking client utilization.

Coordinate supply chain finance programs for clients, including supplier onboarding, invoice discounting, and cash flow optimization.

Automate workflows for documentary credit products, ensuring timely issuance and communication with counterparties to minimize processing times.

Track all client service requests and inquiries within CRM, from simple account updates to complex product queries, ensuring timely resolution.

Measure and track service delivery against SLAs, focusing on metrics like response time, issue resolution time, and client satisfaction.

Capture and manage client feedback and complaints, ensuring proper escalation and timely resolution to meet regulatory and service quality standards.

Track client credit exposure in real-time, ensuring that total exposures are within approved limits and align with risk appetite.

Automate AML and sanctions screening for all client transactions, tracking red flags and initiating investigations as needed.

Automate the generation of compliance reports for regulatory bodies such as the OCC or FDIC, ensuring adherence to legal and regulatory requirements.

Analyze profitability metrics like net interest margin (NIM), fee income, and overall contribution to ensure that client relationships are value accretive.

Monitor key portfolio metrics such as loan-to-deposit ratio (LDR), net new deposits, and product penetration across client segments.

Track cross-sell ratios and revenue attribution for different products, enabling the identification of the most successful cross-sell campaigns.

Create targeted campaigns based on client segmentation, such as small businesses, middle-market firms, or large corporates, offering specific financial solutions.

Set up CRM workflows to initiate outreach when certain triggers occur, such as loan anniversary dates, maturity reminders, or significant transaction volumes.

Track engagement frequency, meeting attendance, and response to campaigns to determine client activity levels and identify dormant clients.

Track key activities such as client meetings, call reports, and new opportunities created, enabling relationship managers to meet defined KPIs.

Monitor metrics such as new assets, new loans, cross-sell ratio, and pipeline growth to assess and reward the productivity of sales and relationship teams.

Align CRM data with incentive programs to reward relationship managers based on revenue growth, client acquisition, and wallet penetration metrics.

Integrate CRM with core banking systems for seamless data flow, real-time updates on accounts, loans, and transactions.

Connect CRM to treasury systems to provide relationship managers with insights into treasury service usage, balances, and transaction trends.

Automate the integration of client information with regulatory reporting tools, ensuring timely data sharing for AML, KYC, and other compliance needs.

Coordinate with clients to offer solutions such as interest rate swaps or caps to manage exposure to fluctuating interest rates.

Track client FX needs and offer customized FX risk solutions, such as forward contracts, currency options, or hedging programs.

Identify opportunities to offer risk mitigation products for clients exposed to commodities, managing futures, options, and collars to limit downside risks.

Monitor loan repayment schedules, generating alerts for upcoming repayments and overdue accounts to reduce delinquency.

Automate collections workflows for overdue loans, initiating contact and offering repayment options, including restructuring for distressed clients.

Track metrics such as days past due (DPD), non-performing assets (NPA), and early warning indicators to proactively manage loan portfolio quality.

Coordinate the entire process of syndicated lending, from lead generation to arranging lenders, ensuring transparency and efficient syndication.

Track syndicate member participation, maintaining accurate records of each lender’s stake in the loan and monitoring participant exposure.

Track complex products like asset-backed lending, collateralized loan obligations (CLOs), and other customized finance solutions, ensuring compliance with credit terms.

Monitor financial covenants for business clients to ensure compliance, generating alerts if there is a risk of breaching any covenant.

Track adherence to internal risk appetite, monitoring client and sectoral exposures and ensuring that they remain within approved limits.

Set up alerts within CRM to identify suspicious or unusual client behavior, such as unusually large or complex transactions, in line with regulatory requirements.